Conversational technologies are transforming the landscape of human‐machine interaction.
Chatbots are increasingly being used in several domains to substitute human agents in …

Empathy is a vital factor that contributes to mutual understanding, and joint problem-solving.
In recent years, a growing number of studies have recognized the benefits of empathy and …

A key trait of daily conversations between individuals is the ability to express empathy
towards others, and exploring ways to implement empathy is a crucial step towards human …

This report presents a study on the emotional dialogue capability of ChatGPT, an advanced
language model developed by OpenAI. The study evaluates the performance of ChatGPT on …

Applying existing methods to emotional support conversation--which provides valuable
assistance to people who are in need--has two major limitations:(a) they generally employ a …

Current approaches to empathetic response generation focus on learning a model to predict
an emotion label and generate a response based on this label and have achieved …

Aspect-based sentiment analysis (ABSA) is a fine-grained sentiment analysis task that aims
to align aspects and corresponding sentiments for aspect-specific sentiment polarity …

Lack of external knowledge makes empathetic dialogue systems difficult to perceive implicit
emotions and learn emotional interactions from limited dialogue history. To address the …

Empathy is a complex cognitive ability based on the reasoning of others' affective states. In
order to better understand others and express stronger empathy in dialogues, we argue that …

The rise of artificial intelligence (AI) technologies has been notable in supporting English as
an Additional Language (EAL) learners, particularly in offering interactive assessments. AI …