Conversational technologies are transforming the landscape of human‐machine interaction.
Chatbots are increasingly being used in several domains to substitute human agents in …

Empathy is a vital factor that contributes to mutual understanding, and joint problem-solving.
In recent years, a growing number of studies have recognized the benefits of empathy and …

This report presents a study on the emotional dialogue capability of ChatGPT, an advanced
language model developed by OpenAI. The study evaluates the performance of ChatGPT on …

A key trait of daily conversations between individuals is the ability to express empathy
towards others, and exploring ways to implement empathy is a crucial step towards human …

Applying existing methods to emotional support conversation--which provides valuable
assistance to people who are in need--has two major limitations:(a) they generally employ a …

Current approaches to empathetic response generation focus on learning a model to predict
an emotion label and generate a response based on this label and have achieved …

Lack of external knowledge makes empathetic dialogue systems difficult to perceive implicit
emotions and learn emotional interactions from limited dialogue history. To address the …

Providing Emotional Support (ES) to soothe people in emotional distress is an essential
capability in social interactions. Most existing researches on building ES conversation …

Empathetic conversational models have been shown to improve user satisfaction and task
outcomes in numerous domains. In Psychology, persona has been shown to be highly …

Empathetic dialogue is an indispensable part of building harmonious social relationships
and contributes to the development of a helpful AI. Previous approaches are mainly based …