Relationship quality: a critical literature review and research agenda

P Athanasopoulou - European journal of marketing, 2009 - emerald.com
In today's highly competitive environment losing customers is very costly. Customer retention
and loyalty have become possible through the development of long‐term, mutually …

Retailing research: Past, present, and future

D Grewal, M Levy - Journal of retailing, 2007 - Elsevier
The field of retailing has experienced significant changes in recent years. In this article, we
review articles published in Journal of Retailing over the 2002–2007 time span, classified …

The effect of site quality on repurchase intention in Internet shop** through mediating variables: The case of university students in South Korea

JI Shin, KH Chung, JS Oh, CW Lee - International Journal of Information …, 2013 - Elsevier
We performed a study to determine the influence that site quality has on repurchase
intention of Internet shop** through customer satisfaction, customer trust, and customer …
KH Chung, JI Shin - Asia Pacific Journal of Marketing and Logistics, 2010 - emerald.com
Purpose–The purpose of this paper is to highlight the significance of relationship quality
factors (customer satisfaction, e‐trust, and e‐commitment) on positive word of mouth (WOM) …

How do digital influencers affect social commerce intention? The roles of social power and satisfaction

P Wang, Q Huang, RM Davison - Information Technology & People, 2021 - emerald.com
Purpose The success of social commerce depends on consumers' willingness to participate
in social commerce activities. Practitioners have attached increasing attention to facilitating …