Hospitals and healthcare centers face many service problems during the pandemic.
Problems that may arise in providing high-quality services lead to increased dissatisfaction …

Purpose Meeting the patients' requirements as customers of the health care sector is
crucially important as a social responsibility. According to the resource constraints, only an …

Patient experience surveys have become a key source of evidence for supporting decision-
making and continuous quality improvement within healthcare services. To harness free-text …

Abstract Background The Kano model has been utilized in healthcare services with a focus
on capturing the patient's perspective, in order to generate reliable evidence regarding …