The research aims to provide the decision-maker with a framework for determining customer
requirements during product development. The proposed framework is based on sentiment …

Purpose This study uses the preventive-appraisal-failure (PAF) model to investigate the
quality-cost behavior of call centers specializing in customer support, complaint handling …

There are many stakeholders in the course development process. Adult learners are
engaged by content is thought provoking, engaging, practical and applicable to their …

Institutions of higher learning (universities) have gradually adopted the total quality
management (TQM) system to ensure quality product offerings and achieve competitive …

Government and academic literature support a common axiom that publicly funded research
undertaken in Australian universities leads directly to an outcome available for industry to …

Abstract This Appreciative Inquiry was conducted to better understand the purposes of
adopting a quality model and the future of quality modeling as understood by quality experts …

Gastritis merupakan inflamasi/peradangan pada lambung. Secara anatomi, lambung
mempunyai lapisan pelindung di dinding dalamnya. Guna lapisan ini adalah agar cairan …

This paper discusses the role of text mining and sentiment analysis in collecting and
analyzing customers' verbatim/voice of the customer for product design and development. In …

The business/management problem addressed in this study is that as a result of the lacking
organizational approach to service, the community college student experience in pre …

Supplier Quality Assurance is an important aspect of Total Quality Management where
organisations dedicate an element of their operations within the businesses to the …