Standardised tools to assess a user's satisfaction with the experience of using chatbots and
conversational agents are currently unavailable. This work describes four studies, including …

The present invention relates to a method and apparatus for exploiting human feedback in
an intelligent automated assis tant. One embodiment of a method for conducting an …

Use of chatbots in different spheres of life is continuously increasing since a couple of years.
We attempt to understand the potential of chatbots for breastfeeding education by …

ABSTRACT A conversational interface is an interface that the user can interact with by
means of a conversation. The conversation can occur by speech but also by text input. When …

Interactive question answering (QA), where a dialogue interface enables follow-up and
clarification questions, is a recent although long-advocated field of research. We report on …

Interactive question answering (QA) systems, where a dialogue interface enables followup
and clarification questions, are a recent field of research. We report our experience on the …

This research explores ideal methods of persuasion through computer-mediated dialogue.
We attempt to identify which persuasive strategy is most successful. We designed a Wizard …

Wizard of Oz (WOZ) is a well-established method for simulating the functionality and user
experience of future systems. Using a human wizard to mimic certain operations of a …

The goal of active aging is to promote changes in the elderly community so as to maintain an
active, independent and socially-engaged lifestyle. Technological advancements currently …

This USER Workshop was convened with the goal of defining future research directions for
the burgeoning intelligent agent research community and to communicate them to the …