Purpose–The purpose of this paper is to review the existing literature on determinants that
influence organizational performance and to develop a framework that could be beneficial …

Purpose The purpose of this paper is to provide a historical account of organizational
citizenship behavior (OCB) based on the existing literature. Design/methodology/approach …

Although environmental regulations have been considered as important forces of
conducting green innovation, how and under what conditions they affect green innovation …

We explore a special case of electronic word of mouth that of employees' online reviews to
study the determinants of job satisfaction and employee turnover. We perform our analysis …

Firm size, collaboration, foreign ownership and the level of formal training for employees are
just some of the key inputs considered to be important in the amount of Service innovation in …

This study sought to investigate the effect of IT employees' engagement on organizational
performance through the mediating role of job satisfaction for IT employees within the IT …

Purpose As a global pandemic, the COVID-19 crisis has profoundly affected the
development of local firms, threatening the survival of small and medium enterprises …

This article uses linked employer–employee data to investigate the relationship between
employees' subjective well-being and workplace performance in Britain. The analyses show …

Smart service systems–that is, configurations of smart products and service providers that
deliver smart services–are striving to increase the smartness of their offering, but potential …

Digitalization in the health care sector has led to growth of communication channels and
customer touchpoints within these channels. In this context, omnichannel integration quality …