This study examines customer preferences for AI versus human services, influenced by
insecure attachment and service context. We conducted three studies with 1039 participants …

This study investigates the implementation of collaborative robots across three distinct
industrial sectors: vehicle assembly, warehouse logistics, and agricultural operations …

We present a study on analyzing worker perceptions of safety, autonomy, and job security in
collaborative environments where human co-workers and robots are expected to offer …

Understanding perceptions of blue-collar workers on safety, autonomy, and job security in
collaborative human-robot environments is vital to ensure that fear and job displacement is …

Background With the fast-paced advancements of robot technology, human–robot
interaction (HRI) has become increasingly popular and complex, and self-efficacy in HRI has …

Wearing masks in indoor and outdoor public places has been mandatory in a number of
countries during the COVID-19 pandemic. Correctly wearing a face mask can reduce the …

Abstract Robotic Transformative Service Research (RTSR) is an interdisciplinary field
expanding the principles of Transformative Service Research (TSR) by integrating service …

Prior research on the fear of robots in blue-collar workplaces shows that perception is
influenced by minority status, education level, job domains, age, and location. However, the …

Service robots are on the rise and are increasingly being used by companies in the
workplace and at the customer interface. Recent developments in AI are enhancing the …

Attitudes are deemed critical psychological variables that can determine end users'
acceptance and adoption of robots. This study explored the heterogeneity of the Chinese …