Customer complaining and probability of default in consumer credit

S Cosma, F Pancotto, P Vezzani - CEFIN WORKING PAPERS, 2018 - iris.unimore.it
Abstract In many countries, Banking Authorities have adopted an Alternative Dispute
Resolution (ADR) procedure to manage complaints that customers and financial …

Misconduct risk in banking services: Does a propensity to be sanctioned exist?

G Sampagnaro - Available at SSRN 3253531, 2018 - papers.ssrn.com
Litigation against a bank is indicative of misconduct risk because it suggests a failure to
process customer complaints (EBA, 2014). This study examines the relationship between …

[HTML][HTML] L'intelligenza artificiale applicata ai sistemi ADR. Il caso dell'Arbitro Bancario Finanziario

A Burchi, M Caratelli - Studi e ricerche del Dipartimento di …, 2023 - books.google.com
ABStrACt in questo lavoro si esplora l'applicazione di modelli di artificial intelligence nella
comprensione di testi giuridici. nello specifico abbiamo adottato modelli di legalnlp nel …

Complaining in Consumer Credit: Evidence from the Italian Financial System

S Cosma, F Pancotto, P Vezzani - Contemporary Issues in Banking …, 2018 - Springer
Abstract In many countries, Banking Authorities have adopted an Alternative Dispute
Resolution (ADR) procedure in order to manage complaints that customers and financial …