Purpose The rapid growth in volume and value of on-demand restaurant food delivery,
accelerated by the COVID-19 pandemic, is causing a paradigm shift in the food service …

Climate‐change mitigation is a matter of solidarity. Behaviors that primarily benefit other
people are prosocial behaviors that can be considered solidarity at the collective level. For …

Purpose Given little light has been shed on the preference of Generation Z tourists or tourists
from different cultural backgrounds toward service robot preference in hospitality contexts …

Purpose Automation poses to change how service work is organized. However, there is a
lack of understanding of how automation influences specific sectors, including specific …

Hospitality has often been conceived primarily as a supporting component of the tourism
product. This commentary synthesises inter and multidisciplinary literature to examine …

Purpose Although virtual worlds, such as the Metaverse, can disrupt the hospitality sector,
few empirical investigations have critically evaluated the scope and scale of this disruption …

COVID-19 lockdown measures have forced hospitality operators to re-configure their
dynamic capabilities through innovating operational practices and pivoting traditional …

Pubs have traditionally been important social and community spaces, hosting multiple
consumer segments. Successful pubs have broadened their appeal, for example by …

Traditionally takeaway food outlets have relied on passing trade or it was included as part of
a restaurant's offering. Yet the surge in online applications for ordering food has challenged …

This research evaluates chefs' perceptions of the role of technology in restaurant kitchens. It
adopts a comprehensive approach that integrates the relevant factors identified in previous …