This study is the first to provide an integrated view on the body of knowledge of artificial
intelligence (AI) published in the marketing, consumer research, and psychology literature …

The rapid development of Artificial Intelligence (AI) technology has enabled the deployment
of various systems based on it. However, many current AI systems are found vulnerable to …

Technology developments relating to automation, artificial intelligence, and robots have
transformed the landscape of service industries, including hospitality and tourism. Through a …

Companies have repeatedly launched Artificial Intelligence (AI) products such as intelligent
chatbots and robots with female names, voices, and bodies. Previous research posits that …

This study examines the influence of the perception of robot appearance and service context
on customers'/tourists' intention to use robots. Four studies confirm a congruity effect …

Service robots and artificial intelligence promise to increase productivity and reduce costs,
prompting substantial growth in sales of service robots and research dedicated to …

The goal of sex and gender analysis is to promote rigorous, reproducible and responsible
science. Incorporating sex and gender analysis into experimental design has enabled …

Purpose The service sector is at an inflection point with regard to productivity gains and
service industrialization similar to the industrial revolution in manufacturing that started in the …

Social robots, conversational agents, voice assistants, and other embodied AI are
increasingly a feature of everyday life. What connects these various types of intelligent …

As social robots become more common, there is a need to understand how people perceive
and interact with such technology. This systematic review seeks to estimate people's …