Individual work performance has been a central topic for scholars over the past century.
There is a mass of research on performance but it is embodied in a variety of disconnected …

We examine the published empirical literature in healthcare operations management over
the last 20 years. We note several unique characteristics of the research in healthcare …

Researchers and practitioners have long believed that information technology (IT) is a key
tool for fostering innovation. However, there is a certain inconsistency in the literature, which …

A new generation of healthcare operations management (HOM) scholars is studying timely
healthcare topics (eg, organization design, design of delivery, and organ transplantation) …

Purpose Drawing on the theoretical concept of organisational fit, this paper questions the
relevance of employees' participation in the link between continuous improvement (CI) and …

Purpose The purpose of this paper is to determine the state-of-the-art in research on process
owners, a key role within business process management and process governance, and thus …

Hospital leaders face unprecedented pressure to improve traditional supply chain
performance measures such as cost, quality, and customer experience. As such, healthcare …

Why Empirical Research Is Good for Operations Management, and What Is Good Empirical
Operations Management? Page 1 MANUFACTURING & SERVICE OPERATIONS …

Understanding the behavior of queueing systems is important to both operations
management academics and practitioners. Queueing systems have been studied …

Many models in operations management involve dynamic decision making that assumes
optimal updating in response to information revelation. However, behavioral theory suggests …