[HTML][HTML] Servitization: A contemporary thematic review of four major research streams
Servitization describes the addition of services to manufacturers' core product offerings to
create additional customer value. This study aims to identify the key themes and research …
create additional customer value. This study aims to identify the key themes and research …
[HTML][HTML] Servitization research: A review and bibliometric analysis of past achievements and future promises
Manufacturing firms are increasingly adopting a strategy known as' servitization'to add
services to existing product-based offerings to stimulate additional revenue and growth …
services to existing product-based offerings to stimulate additional revenue and growth …
[HTML][HTML] Transformational shifts through digital servitization
Manufacturers increasingly look to digitalization to drive service growth. However, success is
far from guaranteed, and many firms focus too much on technology. Adopting a discovery …
far from guaranteed, and many firms focus too much on technology. Adopting a discovery …
The influence of e-banking service quality on customer loyalty: A moderated mediation approach
A Shankar, C Jebarajakirthy - International Journal of Bank Marketing, 2019 - emerald.com
Purpose Providing high-quality e-banking services is considered a basic strategy for
attracting and retaining customers with electronic-banking platforms. The purpose of this …
attracting and retaining customers with electronic-banking platforms. The purpose of this …
The role of digital technologies for the service transformation of industrial companies
The role of digital technologies in service business transformation is under-investigated.
This paper contributes to filling this gap by addressing how the Internet of things (IoT), cloud …
This paper contributes to filling this gap by addressing how the Internet of things (IoT), cloud …
Research on the influence of after-sales service quality factors on customer satisfaction
Determining customer satisfaction elements in retailing after-sales services have been well
explored; however, the increasing competition in this area demands the investigation of …
explored; however, the increasing competition in this area demands the investigation of …
Servitization: revisiting the state-of-the-art and research priorities
Purpose The purpose of this paper is to consolidate the servitization knowledge base from
an organizational change perspective, identifying developed, develo** and undeveloped …
an organizational change perspective, identifying developed, develo** and undeveloped …
Impact of e-banking service quality on e-loyalty in pandemic times through interplay of e-satisfaction
Purpose This study aims to empirically explore e-banking service quality and its impact on
the e-banking loyalty through a mediating impact of e-banking satisfaction. The account …
the e-banking loyalty through a mediating impact of e-banking satisfaction. The account …
Determinants of satisfaction and loyalty of e-banking users during the COVID-19 pandemic
This research aims to analyze factors affecting e-banking user satisfaction and e-banking
user loyalty during Covid-19 pandemic with e-banking service quality that consists of …
user loyalty during Covid-19 pandemic with e-banking service quality that consists of …
Platform-based servitization and business model adaptation by established manufacturers
Digitization is receiving a lot of interest in recent servitization research, but the use of
platform-based Industry 4.0 technologies to boost product-service innovation (PSI) is less …
platform-based Industry 4.0 technologies to boost product-service innovation (PSI) is less …