[PDF][PDF] A Critical Innovative Service Quality Measurement in Achieving Customer Satisfaction: A Lesson from Vietnamese Retail Banking Industry

NYN Hoang, NT Truong, V Kumar - 2022 - ieomsociety.org
Today, fulfilling customer needs is no longer a dilemma for service providers within the
context of growing many inventions and achievements related to innovative technology …

Events KIBS on the business services market–a netnography analysis

K Borodako, J Berbeka, M Rudnicki - European Journal of Service …, 2018 - ceeol.com
Two important roles of KIBS, knowledge sources for innovation and the recognisability of
Internet offers for these kinds of services, are rarely amalgamated. To fill this gap, both …

Quais capacidades são fontes de Vantagem Competitiva Sustentável no setor de soluções de software? Uma análise à luz das Capacidades Dinâmicas e da Visão …

A Louro, GS de Almeida… - Navus: Revista de Gestão …, 2017 - dialnet.unirioja.es
As empresas de solução de software têm representado um papel estratégico para o
desenvolvimento nacional, devido a sua potencialidade em gerar e fornecer inovações …

Exploring quality determinants in airline services: a study of customer experience in VIETNAM

YNN Hoang, V Kumar, M Amorim - International Journal of …, 2019 - journal.binus.ac.id
The increasing prices of oil, rank as one of the main threats to airlines. Generally, all airlines
will adjust their prices to deal with oil price variations, and this often impacts customer …

[PDF][PDF] Wykorzystanie stron internetowych w budowaniu wizerunku firm turystycznych

K Borodako, M Rudnicki - Folia Turistica, 2019 - folia-turistica.pl
Cel. Rozpoznanie opinii polskich turystów przebywających w Krakowie na temat stron
internetowych firm turystycznych oferujących poszczególne rodzaje usług. Metoda. Do …

[CITATION][C] Examining the impact of product innovation and service quality on customer satisfaction and customer loyalty

[CITATION][C] Publication period