How the information system utilization context may lead to unintended technology use: A case...

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The Role of User-Agent Interactions on Mobile Money Practices in Kenya and Tanzania

K Sowon, E Luhanga, LF Cranor, G Fanti… - … IEEE Symposium on …, 2024 - ieeexplore.ieee.org
Digital financial services have catalyzed financial inclusion in Africa. Commonly
implemented as a mobile wallet service referred to as mobile money (MoMo), the technology …
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