A revolution in the science of emotion has emerged in recent decades, with the potential to
create a paradigm shift in decision theories. The research reveals that emotions constitute …

A theory of motivation and emotion is proposed in which causal ascriptions play a key role. It
is first documented that in achievement-related contexts there are a few dominant causal …

Chatbots have become common in digital customer service contexts across many industries.
While many companies choose to humanize their customer service chatbots (eg, giving …

Some individuals have a greater capacity than others to carry out sophisticated information
processing about emotions and emotion-relevant stimuli and to use this information as a …

People in different cultures have strikingly different construals of the self, of others, and of the
interdependence of the 2. These construals can influence, and in many cases determine, the …

" Emotions have many facets. They involve feelings and experience, they involve physiology
and behavior, and they involve cognitions and conceptualizations. There are important …

This article presents a framework for emotional intelligence, a set of skills hypothesized to
contribute to the accurate appraisal and expression of emotion in oneself and in others, the …

This article presents a theory of how different types of discrepancies between self-state
representations are related to different kinds of emotional vulnerabilities. One domain of the …

People approach pleasure and avoid pain. To discover the true nature of approach–
avoidance motivation, psychologists need to move beyond this hedonic principle to the …

This volume is a sequel to the landmark work that established an exciting new field of study,
Stress, Appraisal and Co** (Lazarus and Folkman, 1984). The author now explores the …