Factors influencing the adoption of internet banking: An integration of ISSM and UTAUT with price value and perceived risk
The investigation of users' satisfactions and intentions in using the services provided by
commercial banks needs to be focused on internet banking, since this is the widely used …
commercial banks needs to be focused on internet banking, since this is the widely used …
Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model
Purpose This study explores the service quality dimensions in Internet banking and their
impact on e-customer's satisfaction and e-customer's loyalty. This study tries to inspect the …
impact on e-customer's satisfaction and e-customer's loyalty. This study tries to inspect the …
Unlocking the customer engagement-brand loyalty relationship in tourism social media: The roles of brand attachment and customer trust
MW Li, HY Teng, CY Chen - Journal of Hospitality and Tourism …, 2020 - Elsevier
Customer engagement has been recognized an essential determinant of brand loyalty.
However, the psychological mechanism of customer engagement has rarely received full …
However, the psychological mechanism of customer engagement has rarely received full …
[HTML][HTML] Metaverse for advancing government: Prospects, challenges and a research agenda
A number of government agencies have started deploying the Metaverse to connect better
with their constituents. The Metaverse provides a rich interaction environment and has the …
with their constituents. The Metaverse provides a rich interaction environment and has the …
Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
M Amin - International journal of bank marketing, 2016 - emerald.com
Purpose–The purpose of this paper is to examine the internet banking service quality and its
implication on e-customer satisfaction and e-customer loyalty. Design/methodology …
implication on e-customer satisfaction and e-customer loyalty. Design/methodology …
Impact of service quality on customer satisfaction in private and public sector banks
Purpose–In today's world, with increased competition, service quality has become one of the
most popular areas of academic investigation. The purpose of this paper is to examine the …
most popular areas of academic investigation. The purpose of this paper is to examine the …
Emotional brand attachment: a factor in customer-bank relationships
S Levy, H Hino - International Journal of Bank Marketing, 2016 - emerald.com
Purpose–The purpose of this paper is to evaluate the relationship between customers'
emotional attachment toward bank service providers and bank loyalty. In particular, the study …
emotional attachment toward bank service providers and bank loyalty. In particular, the study …
[BUCH][B] The marketing book
MJ Baker, SJ Hart - 2003 - api.taylorfrancis.com
The Marketing Book is everything you need to know, but were afraid to ask about marketing.
Divided into 25 chapters, each written by an expert in their field, it'sa crash course in …
Divided into 25 chapters, each written by an expert in their field, it'sa crash course in …
Examining customer engagement and brand loyalty in retail banking: The trustworthiness influence
Purpose In recent times, there has been a growing research interest in customer
engagement; however, there is a paucity of empirical evidence on the drivers and outcomes …
engagement; however, there is a paucity of empirical evidence on the drivers and outcomes …
The influence of Internet banking services quality on e-customers' satisfaction of Saudi banks: comparison study before and during COVID-19
AA Alarifi, KS Husain - International Journal of Quality & Reliability …, 2023 - emerald.com
Purpose The main purpose of this study is to compare e-customer satisfaction in Saudi
banks before and during coronavirus disease 2019 (COVID-19) pandemic by assessing the …
banks before and during coronavirus disease 2019 (COVID-19) pandemic by assessing the …