This study aims to identify whether different research methods linking ISO 9001 and
performance have led to different results. To achieve that purpose, this study conducted a …

Purpose–The purpose of this study is to investigate the critical factors for the effective
implementation of the ISO 9001 standard in small and medium enterprises (SMEs) operating …

For too long, business has focused on short-term cost advantages through low-cost country
sourcing with little regard for the longer-term implications of global sustainability. Purchasing …

In the recent past, researchers and practitioners have been attempting to integrate various
manufacturing managerial models. One of such endeavours has resulted in the …

The markets in which organizations currently operate require them to use behaviour based
on both exploitation strategy and exploration strategy, each of which contributes …

Purpose The purpose of this paper is to ascertain the extent to which knowledge
management (KM), customer satisfaction (CS) and organizational image (OI) discriminate …

The latest ISO 9000: 2000 family of standards was expected to advance quality
management further than the previous (1994) version of the series and to form a new basis …

The role of international standards is analysed in accordance with the quality management
of organisations by the requirements of sustainable development. Organisations and …

Purpose To analyze the effect of an ambidextrous supply chain strategy (ASCS)–ie the
combination of exploration and exploitation practices–on each of the four dimensions of …

Organizations are in the constant pursuit of reliable strategies for increasing customer
satisfaction. One of these strategies refers to the implementation of the ISO 9001 standard as …