This paper synthesises research on artificial intelligence (AI) in e-commerce and proposes
guidelines on how information systems (IS) research could contribute to this research …

With the widespread use of Internet of things (IoT), mobile phones, connected devices and
artificial intelligence (AI), recommender systems (RSs) have become a booming technology …

Systems based on artificial intelligence (AI) increasingly support physicians in diagnostic
decisions. Compared with rule-based systems, however, these systems are less transparent …

This study examines the relative effectiveness of traditional advertising, impressions
generated through firm-to-consumer (F2C) messages on Facebook, and the volume and …

Purpose This paper aims to document how AI has changed the way consumers make
decisions and propose how that change impacts services marketing, service research and …

AI-augmented decision-making processes promise to transform strategic decisions around
innovation management. However, despite a growing body of research on algorithmic …

Manipulation is a concern in many domains, such as social media, advertising, and
chatbots. As AI systems mediate more of our digital interactions, it is important to understand …

Recently, several researchers provided overarching macromodels to explain individuals'
privacy-related decision making. These macromodels—and almost all of the published …

The improved performance of technological capabilities in the field of artificial intelligence
(AI), including computer vision and natural language processing, makes it possible to …

Opinion spammers exploit consumer trust by posting false or deceptive reviews that may
have a negative impact on both consumers and businesses. These dishonest posts are …