Purpose The purpose of this paper is to investigate the impact of customer satisfaction,
service quality, the perceived value of services, corporate image and corporate reputation …

Purpose In the present competitive scenario in the Indian banking industry, service quality
has become one of the most important facets of interest to academic researchers. The …

Purpose The purpose of this paper is to explore the structural relationship between
experiential loyalty and its seven drivers–interaction quality, physical environment quality …

Purpose The purpose of this study is to answer the following questions: How to measure
customer satisfaction from the provisioning service of both: Islamic and Conventional banks …

Purpose The purpose of this paper is to investigate the relationship between service
recovery and relational selling behavior on trust and satisfaction in the banking industry …

Customer experience and service quality are several factors that can affect satisfaction and
have the impact on loyalty. The aim of this study was to investigate whether customer …

Business in healthcare service, like other service business, should provide a service to its
patients in order to maintain patients' loyalty to be a loyal customer. A method in increasing …

This study aims to examine the effect of brand experience and service quality on customer
loyalty mediated by customer satisfaction at BCA. This study uses explanatory research with …

Customer loyalty is so important for a company to retain customers. Customer loyalty is
worth to reduce competition between competitors. Customer loyalty can be influenced by …

This study aims to determine the effect of service quaity on customer trust, customer
satisfaction, customer commitment, customer value and customer loyalty, then to determine …