In recent years, the sharing economy (SE) has proliferated in various domains, causing a
shift from traditional consumption patterns. However, within the hospitality sector, studies …

Online food delivery (OFD) businesses flourished during COVID-19; however, OFD
companies experienced different challenges and customers' expectations. This paper uses …

Purpose The rapid growth in volume and value of on-demand restaurant food delivery,
accelerated by the COVID-19 pandemic, is causing a paradigm shift in the food service …

This research investigates the impact of algorithmic management on worker behaviors,
focusing on workers' commitment to service quality and referral tendencies. Drawing upon …

With the growth of e‐commerce and associated home deliveries, understanding the role of
drivers in sha** the customer experience in last‐mile delivery is now more crucial than …

Five hundred survey responses on consumer acceptance of autonomous delivery robots
(ADRs) were collected because the pandemic has increased the emphasis on contactless …

In the digital era, third-party food delivery operations are very popular all around the world.
However, to achieve a sustainable operation for food delivery businesses is a challenging …

Research background: A rapidly develo** e-commerce market and growing customer
expec-tations regarding the speed and frequency of deliveries have made the last mile of …

Purpose This study investigated the intention of carriers to switch to green vehicles in last-
mile delivery (GVLDs) in an emerging market. Design/methodology/approach A research …

Dark kitchen is a delivery-only restaurant that operates without direct contact with the
consumer, has no premises for local consumption and sells exclusively through online …