The dark side of customer behavior has been receiving increasing attention in the business
and management literature in recent years. Scholars have used various terminologies to …

The mental health and well-being of employees is an increasingly important issue, both in
terms of the financial costs to the Australian economy and human costs to society. This …

The COVID-19 pandemic propelled many employees into remote work arrangements, and
face-to-face meetings were quickly replaced with virtual meetings. This rapid uptick in the …

The COVID-19 crisis has compelled many organizations to implement full-time telework for
their employees in a bid to prevent a transmission of the virus. At the same time, the volatile …

Proposed as a theory of motivation, the basic tenet of conservation of resources (COR)
theory is that humans are motivated to protect their current resources and acquire new …

In a sample of 961 employees working in 71 restaurants of a moderately sized restaurant
chain, we investigated a key tenet of servant leadership theory—that servant leaders guide …

Although the general picture in the organizational citizenship behavior (OCB) literature is
that OCB has positive consequences for employees and organizations, an emerging stream …

Three decades after its introduction as a concept, emotional labor—regulating emotions as
part of the work role—is fully on the map in organizational behavior and organizational …

Small talk—trivial communication not core to task completion—is normative and ubiquitous
in organizations. Although small talk comprises up to one-third of adults' speech, its effects in …

Leader behaviors are dynamic and vary over time, and leaders' actions at a given time can
have ramifications for their subsequent behavior. Taking such a dynamic perspective on …