How to retain customers: Understanding the role of trust in live streaming commerce with a socio-technical perspective
M Zhang, Y Liu, Y Wang, L Zhao - Computers in Human Behavior, 2022 - Elsevier
Live streaming commerce has been the mainstream of e-commerce in recent years.
Although live streaming research has gained interest, a holistic model explaining why …
Although live streaming research has gained interest, a holistic model explaining why …
Effects of customer trust on engagement in live streaming commerce: mediating role of swift guanxi
L Guo, X Hu, J Lu, L Ma - Internet Research, 2021 - emerald.com
Purpose Live streaming commerce, a new form of social commerce where firms integrate
with broadcasters, community members and customers in live chat rooms for real-time …
with broadcasters, community members and customers in live chat rooms for real-time …
How social capital builds online brand advocacy in luxury social media brand communities
A Wong - Journal of Retailing and Consumer Services, 2023 - Elsevier
The growth in luxury consumption has fuelled interest in understanding consumer
perceptions of luxury brands, particularly with the escalation of social media usage. This …
perceptions of luxury brands, particularly with the escalation of social media usage. This …
Investigating the role of social media marketing on value co-creation and engagement: An empirical study in China and Hong Kong
Despite promising conceptual developments in value co-creation and consumer-brand
engagement (CBE), the scholarly attention afforded to the importance of social media …
engagement (CBE), the scholarly attention afforded to the importance of social media …
Antecedents of trust and adoption intention toward artificially intelligent recommendation systems in travel planning: a heuristic–systematic model
Drawing on the dual process theory, this study investigates the impacts of systematic and
heuristic cues on travelers' cognitive trust, emotional trust, and adoption intention toward …
heuristic cues on travelers' cognitive trust, emotional trust, and adoption intention toward …
Consumer behavior in social commerce: Results from a meta-analysis
The literature on consumer behavior in Social commerce (SC) shows inconsistencies in the
research findings that might impede their generalizability. Through a meta-analytic study, we …
research findings that might impede their generalizability. Through a meta-analytic study, we …
Social commerce information sharing and their impact on consumers
H Bugshan, RW Attar - Technological forecasting and social change, 2020 - Elsevier
With the rise of social commerce, new approaches such as sharing commerce in which the
consumers, businesses and other stakeholders collaboratively perform various commercial …
consumers, businesses and other stakeholders collaboratively perform various commercial …
Images, reviews, and purchase intention on social commerce: The role of mental imagery vividness, cognitive and affective social presence
Images and textual reviews are central to social commerce sites. But little is known about the
mechanism by which image quality and type of textual review (with personal experiences …
mechanism by which image quality and type of textual review (with personal experiences …
[HTML][HTML] Investigating factors influencing trust in C2C e-commerce environments: A systematic literature review
TO Mayayise - Data and Information Management, 2024 - Elsevier
The continued growth of e-commerce has seen several studies focusing on the business-to-
consumer (B2C) e-commerce market, while research on the consumer-to-consumer (C2C) …
consumer (B2C) e-commerce market, while research on the consumer-to-consumer (C2C) …
I Share, Therefore I Trust: A moderated mediation model of the influence of eWOM engagement on social commerce
Marketers increasingly integrate social commerce into their business activities and
encourage users to share brand-related content. The present research investigates the role …
encourage users to share brand-related content. The present research investigates the role …