How to retain customers: Understanding the role of trust in live streaming commerce with a socio-technical perspective

M Zhang, Y Liu, Y Wang, L Zhao - Computers in Human Behavior, 2022 - Elsevier
Live streaming commerce has been the mainstream of e-commerce in recent years.
Although live streaming research has gained interest, a holistic model explaining why …

Effects of customer trust on engagement in live streaming commerce: mediating role of swift guanxi

L Guo, X Hu, J Lu, L Ma - Internet Research, 2021 - emerald.com
Purpose Live streaming commerce, a new form of social commerce where firms integrate
with broadcasters, community members and customers in live chat rooms for real-time …

How social capital builds online brand advocacy in luxury social media brand communities

A Wong - Journal of Retailing and Consumer Services, 2023 - Elsevier
The growth in luxury consumption has fuelled interest in understanding consumer
perceptions of luxury brands, particularly with the escalation of social media usage. This …

Investigating the role of social media marketing on value co-creation and engagement: An empirical study in China and Hong Kong

ML Cheung, GD Pires… - Australasian …, 2021 - journals.sagepub.com
Despite promising conceptual developments in value co-creation and consumer-brand
engagement (CBE), the scholarly attention afforded to the importance of social media …

Antecedents of trust and adoption intention toward artificially intelligent recommendation systems in travel planning: a heuristic–systematic model

S Shi, Y Gong, D Gursoy - Journal of Travel Research, 2021 - journals.sagepub.com
Drawing on the dual process theory, this study investigates the impacts of systematic and
heuristic cues on travelers' cognitive trust, emotional trust, and adoption intention toward …

Consumer behavior in social commerce: Results from a meta-analysis

J Mou, M Benyoucef - Technological Forecasting and Social Change, 2021 - Elsevier
The literature on consumer behavior in Social commerce (SC) shows inconsistencies in the
research findings that might impede their generalizability. Through a meta-analytic study, we …

Social commerce information sharing and their impact on consumers

H Bugshan, RW Attar - Technological forecasting and social change, 2020 - Elsevier
With the rise of social commerce, new approaches such as sharing commerce in which the
consumers, businesses and other stakeholders collaboratively perform various commercial …

Images, reviews, and purchase intention on social commerce: The role of mental imagery vividness, cognitive and affective social presence

EE Vazquez, C Patel, S Alvidrez, L Siliceo - Journal of Retailing and …, 2023 - Elsevier
Images and textual reviews are central to social commerce sites. But little is known about the
mechanism by which image quality and type of textual review (with personal experiences …

[HTML][HTML] Investigating factors influencing trust in C2C e-commerce environments: A systematic literature review

TO Mayayise - Data and Information Management, 2024 - Elsevier
The continued growth of e-commerce has seen several studies focusing on the business-to-
consumer (B2C) e-commerce market, while research on the consumer-to-consumer (C2C) …

I Share, Therefore I Trust: A moderated mediation model of the influence of eWOM engagement on social commerce

Y Gvili, S Levy - Journal of Business Research, 2023 - Elsevier
Marketers increasingly integrate social commerce into their business activities and
encourage users to share brand-related content. The present research investigates the role …