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[HTML][HTML] Artificial intelligence empowered conversational agents: A systematic literature review and research agenda
Consumer research on conversational agents (CAs) has been growing. To illustrate and
map out research in this field, we conducted a systematic literature review (SLR) of …
map out research in this field, we conducted a systematic literature review (SLR) of …
Advancing knowledge through literature reviews:'what','why', and 'how to contribute'
Literature review is part and parcel of scholarly research. Though many literature review
guides are available, they remain limited because they do not adequately account for the …
guides are available, they remain limited because they do not adequately account for the …
Someone out there? A study on the social presence of anthropomorphized chatbots
Companies are increasingly employing text-based chatbots as a time and cost-efficient way
to interact with customers. While companies begin to explore anthropomorphic chatbot …
to interact with customers. While companies begin to explore anthropomorphic chatbot …
Understanding and improving consumer reactions to service bots
Many firms are beginning to replace customer service employees with bots, from humanoid
service robots to digital chatbots. Using real human–bot interactions in lab and field settings …
service robots to digital chatbots. Using real human–bot interactions in lab and field settings …
Avatars in live streaming commerce: the influence of anthropomorphism on consumers' willingness to accept virtual live streamers
Although companies are investing more in avatars to improve interactivity and engage their
customers better, the effectiveness of avatars in online markets needs more evidences. This …
customers better, the effectiveness of avatars in online markets needs more evidences. This …
Chatbot for SMEs: Integrating customer and business owner perspectives
Purpose Chatbots have been widely adopted to create more positive customer experiences
as customers now spend more time in digital environments. Despite the technological …
as customers now spend more time in digital environments. Despite the technological …
Charting the evolution and future of conversational agents: A research agenda along five waves and new frontiers
Conversational agents (CAs) have come a long way from their first appearance in the 1960s
to today's generative models. Continuous technological advancements such as statistical …
to today's generative models. Continuous technological advancements such as statistical …
Make chatbots more adaptive: Dual pathways linking human-like cues and tailored response to trust in interactions with chatbots
Y Jiang, X Yang, T Zheng - Computers in Human Behavior, 2023 - Elsevier
As one of the most popular AI applications, chatbots are creating new ways and value for
businesses to interact with their customers, and their adoption and continued use will …
businesses to interact with their customers, and their adoption and continued use will …
Influence of robots service quality on customers' acceptance in restaurants
Purpose This study aims to examine the impact of AI service robots on restaurant customers'
engagement and acceptance and the moderating role of robot anthropomorphism on the …
engagement and acceptance and the moderating role of robot anthropomorphism on the …
Living and working with service robots: a TCCM analysis and considerations for future research
Purpose Service robots are now an integral part of people's living and working environment,
making service robots one of the hot topics for service researchers today. Against that …
making service robots one of the hot topics for service researchers today. Against that …