Abstract Systems and method of diarization of audio files use an acoustic voiceprint model.
A plurality of audio files are analyzed to arrive at an acoustic voiceprint model associated to …

Improvement of customer experiences during online commerce is accomplished by
providing unique experiences to customers as a result of anticipating customer needs …

Methods, systems, and apparatus, including computer programs encoded on a computer
storage medium, for customizable machine learning models. In some implementations, data …

A method of detecting exploit kits includes receiving, at an input port of a computer,
indication of HTTP (Hypertext Transfer Protocol) traffic. The HTTP traffic is clustered into a …

The technical solution under the present disclosure auto matically analyzes conversations
between users by receiving a training dataset having a text sequence including sentences of …

User interactions are categorized into predefined hierarchical categories by classifying user
interactions, such as queries, during a user interaction session by labeling text data into …

The present disclosure provides a system that allows for the real-time and online monitoring
of the exchanges between customers and a CRM team over social media. While crawl ing …

A method for ranking the performance data of a plurality of employees. The method may
include using a receiver to receive information relating to the performance, by each of the …

Co-clustering based on generalized conceptual relationships can automatically detect story
forms incorporating arche types/targets and actions. Co-clustering can help in identi fying …

A mechanism for facilitating customer interactions within a customer service environment
provides prompt and accurate answers to customer questions. A smart chat facility for use in …