Artificial intelligence (AI) and other AI-based applications are being integrated into firms'
human resource management (HRM) approaches for managing people in domestic and …

AI-based technologies have changed the nature of the symbiosis between humans and AI,
and so strategic management of human-AI interaction in organizations requires deeper …

Tom Freston is credited with saying ''Innovation is taking two things that exist and putting
them together in a new way''. For a long time in history, it has been the prevailing …

Emerging artificial intelligence (AI) capabilities will likely pervade nearly all organizational
contours and activities including knowledge management (KM). This article aims to uncover …

Conversational agents (CAs), described as software with which humans interact through
natural language, have increasingly attracted interest in both academia and practice …

Communicating with customers through live chat interfaces has become an increasingly
popular means to provide real-time customer service in many e-commerce settings. Today …

Human-centered artificial intelligence (HCAI) seeks to shift the focus in AI development from
technology to people. However, it is not clear whether existing HCAI principles and practices …

Detecting hazardous substances in the environment is crucial for protecting human
wellbeing and ecosystems. As technology continues to advance, artificial intelligence (AI) …

Increasing customer service efficiency through artificial intelligence chatbot | Emerald Insight
Books and journals Case studies Expert Briefings Open Access Publish with us Advanced …

Intelligent mobile robots that can move independently were laid out in the real world around
100 years ago during the second world war after advancements in computer science. Since …