Purpose Taking a business lens of telehealth, this article aims to review and provide a state-
of-the-art overview of telehealth research. Design/methodology/approach This research …

Social media analytics is very critical in modern supply chain operations management
(SCOM). However, in terms of methods, conducting social media analytics (SMA) for SCOM …

Advanced Web 2.0 communication technologies have facilitated health-related information
(HRI) sharing on the Internet. Especially, the COVID-19 pandemic and lockdowns around …

Building on resource-based, dynamic capabilities and knowledge-based views, we examine
how enterprise social media (ESM) usage leads to organisational decision-making …

With the outbreak of COVID-19, online sharing of rumors about the disease is of growing
concern worldwide. Drawing on the stimulus–organism–response (S–OR) framework, this …

E‐healthcare platforms start to integrate medical services across online and offline
channels, where providers can perform online consultations, schedule patients' offline visits …

This research examines physician-driven online health communities (OHC), a social media
application in healthcare that engages both patients and physicians. Drawing on the" patient …

The COVID-19 pandemic has underscored the urgent need for healthcare entities to
develop resilient strategies to cope with disruptions caused by the pandemic. This study …

In this study, we focus on the effects of doctors' provision of online health consultation
service (OHCSV) on the review valence provided by patients. We develop a unique panel …

Online word‐of‐mouth studies generally assume that a product's average rating is the
primary force sha** consumers' purchase decisions and driving sales. Similarly …