While research has produced valuable insights about digital innovation, we lack a
comprehensive understanding about its core nature, and research across disciplinary …

The number of service innovation articles has increased dramatically in the past 25 years.
By reviewing 128 articles published between 1986 and 2010, primarily in leading marketing …

Past research provides instructive yet incomplete answers as to how incumbent firms can
address competing concerns as they embrace digital innovation. In particular, it offers only …

Smart interactive services, in contrast with other technology-based services, require
significant human-to-human interaction and collaboration in addition to the service provided …

The phenomenon of digital transformation received some attention in previous literature
concerning industries such as media, entertainment and publishing. However, there is a lack …

The purpose of this article is to analyze the effect of hotel innovations on firm value.
Specifically, this study fills a research gap in the previous literature by examining this effect …

The COVID-19 pandemic strengthens the use of digital services in the supply chains of
manufacturers and suppliers in the automotive industry. Furthermore, the digitalization of the …

Manufacturing firms increasingly produce and provide services along with or instead of their
traditional physical products. The goal of this paper is to provide new evidence for this …

Understanding the link between project complexity and innovation is highly pertinent. Yet,
the challenge of innovative complex projects has received limited research attention and …

The role of information and communication technology for economic growth has been
emphasized repeatedly. Technological breakthroughs have generated new forms of …