Management of successful IT projects in a sustainable manner is influenced by numerous
factors. Organizational awareness of the necessity of engaging all project stakeholders is an …

IT service delivery within the specific context of the Ministry of Education in the Kingdom of
Saudi Arabia (KSA). A literature review process is used to develop a critical success factors …

The ITIL framework provides best practice guidance for Information Technology Service
Management (ITSM) that includes a set of ample publications providing detailed guidelines …

This study aims to see the use of information technology in correctional services in order to
improve service quality and job satisfaction of employees at the Directorate General of …

Customer self-service (CSS) has become a crucial part of IT service provider organizations'
business operations. Customer self-service is a type of customer service enabling customers …

Penelitian ini bertujuan untuk melihat pemanfaatan teknologi informasi dalam pelayanan
pemasyarakatan guna meningkatkan kualitas pelayanan dan kepuasan kerja di lingkungan …

Context: An adequate implementation of software product management brings benefits such
as software quality, leadership and teamwork, control of stakeholder needs, and business …

Context: Agile methods have been adopted as an alternative to meet the frequent changes
in the IT industry and to address issues of quality, cost, speed, and efficiency in systems …

Management of successful IT projects in a sustainable manner is influenced by numerous
factors. Organizational awareness of the necessity of engaging all project stakeholders is an …

This paper presents a model for analysing information system incidents and their root
causes in IT service management (ITSM) environment, based on IT infrastructure library …