Social media popularity and importance is on the increase due to people using it for various
types of social interaction across multiple channels. This systematic review focuses on the …

Context The e-government concept has gained significant interest from academics and
practitioners. E-government projects have altered how government institutions …

Social networking platforms have witnessed tremendous growth of textual, visual, audio, and
mix-mode contents for expressing the views or opinions. Henceforth, Sentiment Analysis …

In this systematic review, Kitchenham's framework is used to explore what tasks, techniques,
and benchmarks for Sentiment Analysis have been developed for addressing topics about …

In this paper we propose a computational approach that applies data mining techniques to
analyze the citizen participation recorded in an online digital platform. Differently to previous …

Public sentiment provides an important social reference for urban management and
planning. The relationship between public sentiment and a single type of land use has …

Arabic is one of the official languages recognized by the United Nations (UN) and is widely
used in the middle east, and parts of Asia, Africa, and other countries. Social media activity …

Purpose Because of the expansion of the internet and Web 2.0 phenomenon, new
challenges are emerging in the disclosure practises adopted by organisations in the public …

In recent years, the use of social media has considerably increased interaction between the
public sector and citizens. At the same time, environmental issues such as climate change …

Twitter is widely adopted by governments to communicate with citizens. It has become a
major source of data for analyzing how governments communicate with citizens and how …