Purpose–This study aims to extend and revise the basic technology acceptance model
(TAM) by analyzing the impact of trust and subjective norm (SN) on consumers' attitude and …

As many customers stopped dining out during COVID-19, most restaurants suffered
financially. Even after the pandemic, some customers remain wary of being in a crowded …

Purpose–The purpose of this paper is to understand the underlying mechanism of how
consumer-to-store employee and consumer-to-self-service technology (SST) interaction …

Retailers are adopting self-service technologies (SSTs) to improve the quality of service. Self-
service technologies indicate any technological application, but the most typical SST is …

Kiosks have the potential to be a significant application of information technology in retailing,
information provision and service delivery. This article discusses and analyses the …

Touch-based interaction is becoming increasingly popular and is commonly used as the
main interaction paradigm for self-service kiosks in public spaces. Touch-based interaction …

Low hardware costs and high staffing costs have resulted in an increase in public
information and transaction kiosks. Ticket vending machines are one important subset of …

The purpose of this study is to investigate various factors affecting customer response to
kiosk services in psychological perspectives. This study aims to examine consumer …

In this study, user experience design (UXD) of a prototype kiosk for the İstanbul Public
Transportation System (İPTS) was presented. The kiosk included the following modules: a …

Kiosks are increasingly being heralded as a technology through which governments,
government departments and local authorities or municipalities can engage with citizens. In …