Service failures and recoveries have important implications for hospitality and tourism
businesses, not only due to general service characteristics of inseparability, heterogeneity …

This chapter reviews e-tourism development across three areas: suppliers, tourists, and
educational needs. Regarding suppliers, the adoption of information and communication …

As a kind of user-generated information, online reviews contain customers' preferences for
different aspects of hotels, which not only influence customers' booking decisions but also …

Medical tourism (MT) is a valuable component of many national service economies.
Understanding the marketing and recruitment of MT patients is therefore an important …

The present study assessed the social media use behavior of luxury hospitality facilities and
offers suggestions to improve organic post effectiveness. All five-star tourism facilities …

Fully revised and updated for its fifth edition, Hospitality and Travel Marketing provides
students with an international and systematic approach to hospitality and travel marketing …

The role of hospitableness in hedonic service settings has been subject to considerable
theoretical and empirical investigation; however, its role in utilitarian service settings (eg …

Purpose In business, online reviews have an economic impact on firm performance.
Customers' data in the form of online reviews was used to understand the appreciation and …

This study presents the interacting phenomena of perceptions of tourist destination online
content (TDOC) and tourists' behavioral intentions with a mediating role of tourists' …

This study focuses on social media brand engagement in the context of shared and
collaborative consumption businesses, a novel trend in the hospitality industry. By drawing …