Patient satisfaction with healthcare provision services and the factors influencing it are be-
coming the main focus of many scientific studies. Assuring the quality of the provided …

In recent years there has been an exponential growth in the number of publications related
to theory and applications of Data Envelopment Analysis (DEA). Charnes, Cooper, and …

This paper explores the role of Marketing mix strategy and its overall positive or negative
impact on customer's satisfaction and loyalty. Product, price, place and promotion variables …

Sustainable business model innovation is increasingly viewed as a lever for systems
change for sustainability across businesses and industries. Banks hold a unique …

The increased availability of smartphone and mobile gadgets has transformed the tourism
industry and will continue to enhance the ways in which tourists access information while …

This study sought to examine the effect of the quality of chatbot services on customer
satisfaction, repurchase intention, and positive word-of-mouth by comparing two groups …

Since the Korean smartphone market has reached a saturation state, device manufacturing
companies are re-focusing their resources and capabilities to enhance customer loyalty in …

The purpose of this study is to develop new knowledge related to innovations in e-
commerce, which we call e-commerce innovation, and how this affects customers' …

Purpose The paper aims to explain how agility capabilities (competence, flexibility,
responsiveness and speed) influence the chance of improving a small and medium-sized …

Though a lot of studies have been done to conclude customer loyalty as dependent variable
but still there is a vast margin of researches to be conducted in future in different spheres of …