Method to improve digital agent conversations

M Sundararajan, JK Karia, S Sarkar… - US Patent 12,020,689, 2024 - Google Patents
A computer-implemented method for virtual agent conversation training is disclosed. The
computer-implemented method includes determining a current state of a first stage of a …

Automated tagging and management of chat stream messages

Y Matsuoka, D Civelekoglu… - US Patent App. 18 …, 2024 - Google Patents
Automated message tagging in a chat forward task facilitation communication system is
described. One implementation involves receiving a set of messages between a member …