Generative AIs have been embraced by learners wishing to offload (parts of) complex tasks.
However, recent research suggests that AI users are at risk of failing to correctly monitor the …

Currently, chatbots powered by artificial intelligence (AI) have gained considerable attention
due to their ability to provide personalized language learning (PLL) for learners. In this …

Purpose The purpose of this study is twofold: first, to identify the categories of artificial
intelligence (AI) chatbot service failures in frontline, and second, to examine the effect of the …

Purpose Human–agent interaction (HAI) is increasingly influencing our personal and work
lives through the proliferation of conversational agents (CAs) in various domains. As such …

Despite booming online retail in cities, there is almost no research on the complex
relationship between anthropomorphic delivery robot targets and consumer behavior. This …

In the digital age, brands use chatbots to address customer queries promptly. However,
more research is needed on factors that build customer trust in chatbots, which is crucial for …

This study investigates the role of chatbot communication style (task vs. social oriented), task
complexity (high vs. low), brand personality (sophisticated vs. sincere), and …

Artificial intelligence technologies are rapidly advancing. As part of this development, large
language models (LLMs) are increasingly being used when humans interact with systems …

Recent new product development (NPD) teams apply various generative AI (GenAI) tools in
the development process, yet it is not fully understood about the factors affecting teams' …

The swift progression of modern society has accelerated the tempo of professional lives,
leading to a decline in social connections and a subsequent surge in loneliness. People …