The Internet has changed social communications and social behaviour and led to the
development of new forms of communication channels and platforms, providing …

This study reviews the rich yet fragmented literature on digital transformation in the
hospitality industry. Using 2527 peer-reviewed English articles published between 2000 and …

The spread of fake news in social networks has become a major concern for various sectors
of society, including retail and service providers, some of whom have suffered from …

Members on both sides of the sharing economy transaction must trust each other to act in
good faith. This study empirically investigates the effect of online review contents on …

In the last decade, eWOM has arguably become the most preferred way for consumers to
seek and share consumption-related information. eWOM as a research topic also garnered …

Abstract Information makes consumers aware of what is on the market, their producers, and
their prices, which is important for making informed purchasing decisions. Information to …

In the context of user-generated content (UGC), mobile devices have made it easier for
consumers to review products and services in a timely manner. In practice, some UGC sites …

Over the last two decades, motivated by the continuous evolution of the technology‐driven
retail environment, researchers have studied various aspects of online consumer behaviour …

Switching behaviour among social media users is increasing nowadays. It is necessary and
urgent to investigate the mechanism of intention to switch in order to help social media …

Purpose With the shift to an information-based society and to the de-centralisation of
information, information overload has attracted a growing interest in the computer and …