Multiple principals, multiple problems: Implications for effective governance and a research agenda for joint service delivery

B Voorn, M Van Genugten, S Van Thiel - Public administration, 2019 - Wiley Online Library
The multiple principal problem refers to multiple collective action problems that
organizations face when they must balance (competing) interests of multiple stakeholders …

Shared service center research: A review of the past, present, and future

PC Richter, R Brühl - European Management Journal, 2017 - Elsevier
More than 75% of Fortune 500 companies have established models of shared services with
the aim of gaining superior performance by cost savings and service enhancements …

[HTML][HTML] Desempeño laboral de los docentes de la Institución Universitaria ITSA

KP Rodríguez-Marulanda, JI Lechuga-Cardozo - Revista EAN, 2019 - scielo.org.co
El estudio se propuso mostrar evidencia de los factores y los niveles de desempeño laboral
de los docentes de la Institución Universitaria ITSA. Se enmarcó en una metodología …

Lean government and platform-based governance—Doing more with less

M Janssen, E Estevez - Government Information Quarterly, 2013 - Elsevier
Governments from all over the world are looking for ways to reduce costs while at the same
time to stimulate innovation. While pursuing both objectives, governments face a major …

[BUKU][B] The handbook of global outsourcing and offshoring

I Oshri, J Kotlarsky, L Willcocks - 2009 - Springer
Global sourcing is a complex area, and one that managers must get to grips with as
business investment in outsourcing continues to climb. This book provides invaluable …

[BUKU][B] Globalizing human resource management

P Sparrow, C Brewster, C Chung - 2016 - taylorfrancis.com
This new edition of Globalizing Human Resource Management examines the strategic and
global issues of HRM by showing how organizations address the tradeoffs between global …

[BUKU][B] Strategy, HRM, and performance: A contextual approach

J Paauwe, E Farndale - 2017 - books.google.com
The book expounds the macro-level relationship between strategy, HRM, and performance,
addressing important challenges that have constrained research and practice to date …

Risks and benefits of business process outsourcing: A study of transaction services in the German banking industry

H Gewald, J Dibbern - Information & Management, 2009 - Elsevier
We developed a model of the adoption of business process outsourcing (BPO) based on risk–
benefit analysis. The model was tested in the German banking industry in four areas of …

Characteristics of shared service centers

V Schulz, W Brenner - Transforming Government: People, Process …, 2010 - emerald.com
Purpose–Even though a lot of publications focusing on shared service center (SSC) exist,
there is no unique understanding of the term “SSC”. The aim of this paper is to obtain an …

Challenges for adopting cloud-based software as a service (saas) in the public sector

M Janssen, A Joha - 2011 - aisel.aisnet.org
Technological advances such as the creation of bandwidth, modular applications and cloud
computing have enabled the creation of a distributed collaborative sourcing model named …