A review of healthcare service quality dimensions and their measurement
Service quality has been a matter of concern for public and private healthcare institutions
across the world. Increased focus on patient-centered care led to several researches in …
across the world. Increased focus on patient-centered care led to several researches in …
Does BLE technology contribute towards improving marketing strategies, customers' satisfaction and loyalty? The role of open innovation
The purpose of this study is to explore the marketing strategies for the introduction of
Beacons technology applications (BLE) technology in businesses and how it can convert …
Beacons technology applications (BLE) technology in businesses and how it can convert …
Relationships between service quality, brand image, customer satisfaction, and customer loyalty
The service industry has become the driving force of economic development in recent years.
With the current fierce competitive situation, competing businesses have continually …
With the current fierce competitive situation, competing businesses have continually …
M-commerce: The nexus between mobile shop** service quality and loyalty
Whilst M-commerce is having a major influence in the way businesses and consumers
interact, mobile shop** service quality (MS-SQ) has been understudied in the literature …
interact, mobile shop** service quality (MS-SQ) has been understudied in the literature …
Total quality management in service sector: a literature review
Over the last two decades, service organisations have embraced total quality management
(TQM) as an effective management tool to improve their service quality. They have begun to …
(TQM) as an effective management tool to improve their service quality. They have begun to …
The effect of supermarket service quality dimensions and customer satisfaction on customer loyalty and disloyalty dimensions
Purpose This paper aims to examine the effect of service quality dimensions and customer
satisfaction on customer repurchase intention, word-of-mouth, complaining behaviour and …
satisfaction on customer repurchase intention, word-of-mouth, complaining behaviour and …
The impact of inertia and user satisfaction on the continuance intentions to use mobile communication applications: A mobile service quality perspective
WT Wang, WM Ou, WY Chen - International Journal of Information …, 2019 - Elsevier
Vendors of mobile communication applications/services (apps) aim at improve their designs
to attract and retain users, and thus achieve the critical mass needed to ensure the success …
to attract and retain users, and thus achieve the critical mass needed to ensure the success …
Does quality stimulate customer satisfaction where perceived value mediates and the usage of social media moderates?
Customer is considered as the king in the world of business. The issue of customer
satisfaction in electronics home appliances has received greater attention from academics …
satisfaction in electronics home appliances has received greater attention from academics …
Modeling consumers' trust in mobile food delivery apps: perspectives of technology acceptance model, mobile service quality and personalization-privacy theory
Considering the importance of customer trust in the m-commerce domain, this study aims to
examine the role of technology acceptance model (TAM) factors, mobile service quality (M …
examine the role of technology acceptance model (TAM) factors, mobile service quality (M …
Service quality, customer satisfaction and loyalty in automobile repair services sector
Purpose–The purpose of this study is to explore the dimensional structure of the SERVQUAL
scale within non-western service setting as well as the impact of service quality dimensions …
scale within non-western service setting as well as the impact of service quality dimensions …