Currently, at a time when the Smart City concept is aimed at improving thequality of life of
residents and being implemented in cities, the role of measuring thefunctioning of offices in …

This study is conducted with the general objective of assessing the impact of quality public
service delivery on customer satisfaction in Ginbot20 sub-city. To conduct the study …

Rapid developments in communication and information technologies in the world force local
administrators to be more effective. For a local administrator to be elected again, satisfaction …

The purpose of this study is to identify, describe and evaluate the link between public service
quality and citizen-client's satisfaction in local municipalities. The work is based on the …

This study deals with determining service quality of municipalities of Srebrenica, Bratunac,
and Milici in Bosnia and Herzegovina. The research is conducted using a questionnaire …

The people, companies, and workers in both the public and private sectors make up the
large consumer base of the government. The government offers information and services to …

Purpose Citizen's service centers (CSCs) are front-end delivery public points which aim to
reduce bureaucratic procedures and improve citizens' services. The present study, based on …

This study was conducted to investigate the influence of Palestine Service Quality
dimensions (PAKSERV), subjective norms, customer satisfaction and bank image on …

The recent series of service delivery protests directed at various local municipalities across
South Africa, as frequently reported in the media, render it indispensable to examine the …

Original scientific paper Develo** a model for citizens' satisfaction with public services is
one of the effective factors for improvement of service quality. In recent years, many studies …