Emotional labor has been an area of burgeoning research interest in occupational health
psychology in recent years. Emotional labor was conceptualized in the early 1980s by …

Three decades after its introduction as a concept, emotional labor—regulating emotions as
part of the work role—is fully on the map in organizational behavior and organizational …

Alongside teleconsulting platforms, existing digital-based healthcare services propose
automated solutions such as medical chatbots to interact with patients. Nevertheless …

Emotional labor (expressing emotions as part of one's job duties, as in “service with a smile”)
can be beneficial for employees, organizations, and customers. Meta‐analytical summaries …

The study was designed to examine whether trait emotional intelligence would moderate the
impact of negative emotions at work on job burnout. A total of 188 female nurses participated …

Given the emotional nature of health care, patients and their families may express anger and
mistreat their health care providers; in addition, those providers are expected to manage …

The first trigger to any form of personal and collective change begins with emotions. They
influence whether and how our attention is drawn to stimuli, how we reflect upon those …

Background: There is ample evidence that modern nurses are under strain and that
interventions to support the nursing workforce have not recognised the complexity inherent …

Purpose This study aimed to examine the associations among emotional labor strategies,
stress from emotional labor, and burnout in nurses. Design We employed a descriptive cross …

This introductory chapter seeks to familiarize you with some of the major trends of recent
times that pervade the context of contemporary managing and organizations. Some of these …