Emotional labor has been an area of burgeoning research interest in occupational health
psychology in recent years. Emotional labor was conceptualized in the early 1980s by …

Three decades after its introduction as a concept, emotional labor—regulating emotions as
part of the work role—is fully on the map in organizational behavior and organizational …

Grounded in psychology research but with a practical focus on organizational behavior
issues, Group Dynamics for Teams helps readers understand and participate in teams more …

Alongside teleconsulting platforms, existing digital-based healthcare services propose
automated solutions such as medical chatbots to interact with patients. Nevertheless …

This introductory chapter seeks to familiarize you with some of the major trends of recent
times that pervade the context of contemporary managing and organizations. Some of these …

Emotional labor (expressing emotions as part of one's job duties, as in “service with a smile”)
can be beneficial for employees, organizations, and customers. Meta‐analytical summaries …

Given the emotional nature of health care, patients and their families may express anger and
mistreat their health care providers; in addition, those providers are expected to manage …

The first trigger to any form of personal and collective change begins with emotions. They
influence whether and how our attention is drawn to stimuli, how we reflect upon those …

The study was designed to examine whether trait emotional intelligence would moderate the
impact of negative emotions at work on job burnout. A total of 188 female nurses participated …

Emotion work, the management of feelings and emotional displays in response to emotion
work requirements, can have both positive and negative effects on well-being and …