Recently, automatic classification of IT tickets has gained notable attention due to the
increasing complexity of IT services deployed in enterprises. There are multiple discussions …

With the advent of digital transformation, organizations increasingly rely on various
information systems to support their business processes (BPs). Recorded data, including …

Purpose This study aims to draw the attention of business process management (BPM)
research and practice to the textual data generated in the processes and the potential of …

Nowadays, enterprises need to handle a continually growing amount of text data generated
internally by their employees and externally by current or potential customers. Accordingly …

Representing a valuable human-computer interaction interface, Sentiment Analysis (SA) is
applied to a wide range of problems. In the present paper, the researchers introduce a novel …

The automation of IT incident management (ie, handling of any unusual events that hamper
the quality of IT services) is a main focus in Artificial Intelligence for IT Operations (AIOPS) …

In this paper, we present a concept of a multi-criteria knowledge-based Recommender
System (RS) designed to provide decision support in complex business process (BP) …

Being an established discipline, Business Process Management (BPM) confronts various
challenges related to digitization and rapid penetration of technologies into business …

In many applications, it may be expensive, difficult or even impossible to obtain class labels
for a large amount of the instances, therefore, the labeled data may not be representative …

In this article, we provide an overview of the latest intelligent techniques used for processing
business rules. We have conducted a comprehensive survey of the relevant literature on …