A significant recent technological development concerns the automation of knowledge and
service work as a result of advances in Artificial Intelligence (AI) and its sub-fields. We use …

For robots to effectively collaborate with humans, it is critical to establish a shared mental
model amongst teammates. In the case of incongruous models, catastrophic failures may …

Social robots are gradually being introduced in public places to perform various service
tasks in which the robots interact with users in the service front line. The presence of social …

Service robots have increasingly been investigated in retailing. Previous studies mainly
focused on the effectiveness of recommendation with regard to a single robot, and whether …

Emergency department (ED) healthcare workers (HCWs) are interrupted as often as once
every six minutes, increasing the risk of errors and preventable patient harm. As more robots …

Society is starting to come up with exciting applications for social robots like butlers,
coaches, and waiters. However, these robots face a challenging task: to meet people during …

Social robots, driven by cutting-edge technologies are designed to cater to various societal
needs, facilitating complex human interactions involving multiple users and stakeholders …

Providing guidance to customers in a shop** mall is a suitable task for a social service
robot. To be useful for customers, the guidance needs to be intuitive and effective. We …

We developed an admonishing service for a shopworker robot and conducted a field trial to
investigate the impressions of a shop's staff and customers. Applying the admonishing …

Unexpected robot failures are inevitable. We propose to leverage socio-technical relations
within the human-robot ecosystem to support adaptable strategies for handling unexpected …