Among other conceptualizations, smart cities have been defined as functional urban areas
articulated by the use of Information and Communication Technologies (ICT) and modern …

Driven by rising citizen expectations and the need for government innovation, social media
has become a key component of e-government in a very short period of time. A number of …

Citizen-centric smart government services (SGS) are booming around the world, which
consume a large amount of capital and resources. The supply-demand matching is the goal …

This paper responds to two observations about current government service delivery. First,
despite reasonable efforts to improve the design of forms and to establish single points of …

Public health websites are regarded as official references that citizens of any country rely on
for domestic and individual health affairs. For people with disabilities, public health …

Public organizations are looking for new ways to use digital technologies to increase the
efficiency of their internal processes and improve their interactions with clients, whether …

This article undertakes a literature review on such articles on social media and citizen-
centric e-government services. This research uses 139 articles to perform the intended …

Electronic petition (e-petition) is an electronic government (e-government) service that
allows citizens to file petitions to governments via the internet. The complexity of the e …

E-governance can be considered as the core and most important challenge of smart cities
initiatives. It refers to the use of information and communication technologies in the public …

In light of the increasing importance of citizen-centricity in public services, one approach
technologically advanced public organizations take is to integrate proactivity into their …