Accessibility and inclusive tourism development: Current state and future agenda

B Gillovic, A McIntosh - Sustainability, 2020 - mdpi.com
Accessibility constitutes one important consideration in the field of scholarship relating to
inclusive tourism development because it is fundamentally about the inclusion of people …

Consumer behaviour in tourism: Concepts, influences and opportunities

SA Cohen, G Prayag, M Moital - Current issues in Tourism, 2014 - Taylor & Francis
Although consumer behaviour (CB) is one of the most researched areas in the field of
tourism, few extensive reviews of the body of knowledge in this area exist. This review article …

Inclusive tourism development

R Scheyvens, R Biddulph - Tourism Geographies, 2018 - Taylor & Francis
In the light of growing inequality globally, it is important to consider how to make tourism,
one of the world's largest industries, more inclusive. This concern is set in the context of, first …

AI voice bots: a services marketing research agenda

P Klaus, J Zaichkowsky - Journal of Services Marketing, 2020 - emerald.com
Purpose This paper aims to document how AI has changed the way consumers make
decisions and propose how that change impacts services marketing, service research and …

Competing for the disability tourism market–A comparative exploration of the factors of accessible tourism competitiveness in Spain and Australia

TD Vila, S Darcy, EA González - Tourism Management, 2015 - Elsevier
This paper seeks to address the research question of what factors make a destination
competitive for the accessible tourism market. The research design is based on destination …

Re-conceptualizing barriers to travel by people with disabilities

B McKercher, S Darcy - Tourism management perspectives, 2018 - Elsevier
Abstracts This paper proposes a four-tiered hierarchy to understand better the nature and
effects of barriers, constraints and obstacles to travel faced by people with disabilities …

Inherent complexity: Disability, accessible tourism and accommodation information preferences

S Darcy - Tourism Management, 2010 - Elsevier
Studies have identified constraints with the way that accessible accommodation information
is documented and marketed. Yet, no research has investigated the criteria that people with …

The embodied tourist experiences of people with vision impairment: Management implications beyond the visual gaze

J Small, S Darcy, T Packer - Tourism Management, 2012 - Elsevier
This paper reports the findings of a qualitative study that investigated the embodied tourist
experiences of 40 people who are vision impaired. The study, informed by the concept of …

Accessible tourism experiences: the voice of people with visual disabilities

E Devile, E Kastenholz - Social Tourism at the Crossroads, 2020 - taylorfrancis.com
Our research focuses primarily on the understanding of the engagement in tourist activities
of people with disabilities. Specifically, we intend to analyze the experience of people with …

Accessible tourism and sustainability: A discussion and case study

S Darcy, B Cameron, S Pegg - Journal of Sustainable Tourism, 2010 - Taylor & Francis
This paper explores the concept of accessible tourism and its links with triple-bottom-line
(TBL) sustainability. Accessible tourism is reviewed through some of its central features …