Gamification, the idea of inserting game dynamics into portals or social networks, has
recently evolved as an approach to encourage active participation in online communities …

A key challenge in online communities is that of kee** a community active and alive. All
online communities work hard to keep their members through various initiatives, such as …

Online Communities offering support services from a government body can attract a large
number of participants and thus grow quickly in terms of interaction volume. This big data …

The emergence of the social web has caused a significant movement in the way e-
government initiatives are implemented and deployed. The focus of e-government has …

We explore the problem of characterizing fragments using Par-aView in situ with an
explosion simulation. By running in situ we can see a much higher temporal view of the data …

Social media (such as online communities) is one of the main sources generating large,
unstructured, and redundant big data. Analytics of social media data helps to maximise its …

Abstract Knowledge management (KM) is mainly a social process, involving peoples'
attitudes, behaviors, opinions and islands of information and knowledge scattered all over …

Abstract The Australian Government Department of Human Services has been using social
media since 2009 to support its customers and improve service delivery. It has done so in a …

Social media has been used by government agencies for a wide range of applications
including listening to citizens' voices at difficult times, understanding their needs, and …

This paper outlines the findings of a survey on trust, captured through attitude, experience,
behaviour and expectation, of members in a Government run online support network …