Purpose-Reviewing the literature from 2000 until 2020, this paper aims to analyse the nature
of existing research on customer knowledge management (CKM) and outlines a future …

Purpose Patients, when using healthcare services,(co) create value by integrating their own
resources with those of a range of stakeholders. These resource integration activities …

Purpose This study aims to develop a better understanding of how online health community
(OHC) members with different health literacy (HL) levels benefit from their participation …

Purpose The paper aims to offer an approach that allows an analysis and construction of a
typology of virtual city brand co-creation practices. Design/methodology/approach The …

Background: Capacity building and community-level participation are important to enhance
the efficiency and sustainability of health promotion programmes, as well as to promote …

This research examines the effect of customer training on the customer's role during service
encounters. We examine its influence on coproduction outcomes from the standpoint of both …

The present article aims at exploring the concept of ill-being by setting a typology of tourism
experiences and the associated forms of ill-being. A qualitative study was conducted on 31 …

Purpose The purpose of this paper is to understand the roles of virtual agents in a virtual co-
creation context by exploring their influence on online trust. An empirical study is conducted …

The present study contributes to the understanding of the influence of service employees
and the tangible components of the service production and delivery system on perceptions …

• Objectives/Research QuestionsMore and more French people practice sports or leisure
activities outside the federations or traditional sports system, thus choosing self …