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An intervariable approach to customer satisfaction and loyalty in the internet service market
MN Akroush, BK Mahadin - Internet Research, 2019 - emerald.com
An intervariable approach to customer satisfaction and loyalty in the internet service market |
Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with …
Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with …
Impact of service quality on satisfaction and loyalty at manufacturer-distributor dyad: Insights from Indian SMEs
SK Gandhi, A Sachdeva, A Gupta - Journal of Advances in …, 2019 - emerald.com
Purpose The purpose of this paper is to investigate the role played by service quality (SQ) in
manufacturer–distributor working partnerships in the context of Indian small and medium …
manufacturer–distributor working partnerships in the context of Indian small and medium …
Modelling services continuance intention: evidence from apps stores
Purpose The objective of this study is to examine the drivers of retail apps satisfaction and
continuance intention. An integrative theoretical framework was developed based on the IS …
continuance intention. An integrative theoretical framework was developed based on the IS …
Towards Sustainable Internet Service Provision: Analyzing Consumer Preferences through a Hybrid TOPSIS–SEM–Neural Network Framework
CS Saflor, KA Mariñas, P Alvarado, A Baleña… - Sustainability, 2024 - mdpi.com
In our increasingly digital world, gras** consumer preferences for internet service
providers (ISPs) is paramount. This study was conducted in Occidental Mindoro, Luzon, the …
providers (ISPs) is paramount. This study was conducted in Occidental Mindoro, Luzon, the …
Effects of structural and bonding-based attachment on brand loyalty
Purpose The purpose of this paper is to ascertain the effects of structural and bonding
attachment on brand loyalty. The authors identified network quality, network coverage and …
attachment on brand loyalty. The authors identified network quality, network coverage and …
Can Perceived Ease of Use Improve M-Commerce Adoption?: Role of Mobile Network Service Quality
K Sharma, P Madan - International Journal of Online Marketing …, 2022 - igi-global.com
In India, e-commerce sector is rising at an enormous pace, but even larger share is in the
hands of offline retailers till now. A unique type of consumer behaviour has been seen …
hands of offline retailers till now. A unique type of consumer behaviour has been seen …
[PDF][PDF] The role of service quality, perceived value and trust on calculative commitment and loyalty intention
A Kungumapriya, K Malarmathi - Chinese Business Review, 2018 - davidpublisher.com
Global mobile communication is one of the most dynamic and important service markets.
Several researchers suggest using a theoretical approach to develop a much deeper insight …
Several researchers suggest using a theoretical approach to develop a much deeper insight …
Exploring multi-dimensional metrics for assessing customer satisfaction in the Pakistani cellular industry
Z Iqbal, AR Khan - … Journal of Management Studies (Formerly known …, 2024 - ijms.ut.ac.ir
In Pakistan's intensely competitive mobile market, cellular service providers' profitability and
long-term viability are largely dependent on customer satisfaction. As a result, this study …
long-term viability are largely dependent on customer satisfaction. As a result, this study …
Mobile bank applications: loyalty of young bank customers
M Nourallah, C Strandberg… - Financial Services …, 2021 - openjournals.libs.uga.edu
The purpose of this study is to investigate how young bank customers (YBCs) perceive the
rela-tionships between several antecedents (ie, usability, responsiveness, customer …
rela-tionships between several antecedents (ie, usability, responsiveness, customer …
[PDF][PDF] Antecedents of online shop** experience: An Empirical Study
A Bhattacharya¹, M Srivastava - 2018 - management-review.nmims.edu
Online customer experience (OCE) is an evolving research area due to rapid growth of
online retail in India. However, this field lacks empirical research in the Indian context. This …
online retail in India. However, this field lacks empirical research in the Indian context. This …