An intervariable approach to customer satisfaction and loyalty in the internet service market

MN Akroush, BK Mahadin - Internet Research, 2019‏ - emerald.com
An intervariable approach to customer satisfaction and loyalty in the internet service market |
Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with …

Impact of service quality on satisfaction and loyalty at manufacturer-distributor dyad: Insights from Indian SMEs

SK Gandhi, A Sachdeva, A Gupta - Journal of Advances in …, 2019‏ - emerald.com
Purpose The purpose of this paper is to investigate the role played by service quality (SQ) in
manufacturer–distributor working partnerships in the context of Indian small and medium …

Modelling services continuance intention: evidence from apps stores

SL Ng, S Rezaei, N Valaei… - Asia-Pacific Journal of …, 2022‏ - emerald.com
Purpose The objective of this study is to examine the drivers of retail apps satisfaction and
continuance intention. An integrative theoretical framework was developed based on the IS …

Towards Sustainable Internet Service Provision: Analyzing Consumer Preferences through a Hybrid TOPSIS–SEM–Neural Network Framework

CS Saflor, KA Mariñas, P Alvarado, A Baleña… - Sustainability, 2024‏ - mdpi.com
In our increasingly digital world, gras** consumer preferences for internet service
providers (ISPs) is paramount. This study was conducted in Occidental Mindoro, Luzon, the …

Effects of structural and bonding-based attachment on brand loyalty

DR Adam, KS Ofori, AF Okoe… - African Journal of …, 2018‏ - emerald.com
Purpose The purpose of this paper is to ascertain the effects of structural and bonding
attachment on brand loyalty. The authors identified network quality, network coverage and …

Can Perceived Ease of Use Improve M-Commerce Adoption?: Role of Mobile Network Service Quality

K Sharma, P Madan - International Journal of Online Marketing …, 2022‏ - igi-global.com
In India, e-commerce sector is rising at an enormous pace, but even larger share is in the
hands of offline retailers till now. A unique type of consumer behaviour has been seen …

[PDF][PDF] The role of service quality, perceived value and trust on calculative commitment and loyalty intention

A Kungumapriya, K Malarmathi - Chinese Business Review, 2018‏ - davidpublisher.com
Global mobile communication is one of the most dynamic and important service markets.
Several researchers suggest using a theoretical approach to develop a much deeper insight …

Exploring multi-dimensional metrics for assessing customer satisfaction in the Pakistani cellular industry

Z Iqbal, AR Khan - … Journal of Management Studies (Formerly known …, 2024‏ - ijms.ut.ac.ir
In Pakistan's intensely competitive mobile market, cellular service providers' profitability and
long-term viability are largely dependent on customer satisfaction. As a result, this study …

Mobile bank applications: loyalty of young bank customers

M Nourallah, C Strandberg… - Financial Services …, 2021‏ - openjournals.libs.uga.edu
The purpose of this study is to investigate how young bank customers (YBCs) perceive the
rela-tionships between several antecedents (ie, usability, responsiveness, customer …

[PDF][PDF] Antecedents of online shop** experience: An Empirical Study

A Bhattacharya¹, M Srivastava - 2018‏ - management-review.nmims.edu
Online customer experience (OCE) is an evolving research area due to rapid growth of
online retail in India. However, this field lacks empirical research in the Indian context. This …