Determining the role of service quality, trust and commitment to customer loyalty for telecom service users: a PLS-SEM approach
Determining the role of service quality, trust and commitment to customer loyalty for telecom
service users: a PLS-SEM approach | Emerald Insight Books and journals Case studies Expert …
service users: a PLS-SEM approach | Emerald Insight Books and journals Case studies Expert …
[HTML][HTML] Corporate social responsibility and customer loyalty in food chains—Mediating role of customer satisfaction and corporate reputation
The study examined the role of perceived CSR in deriving customer loyalty by exploring
direct and mediated effects of corporate reputation and customer satisfaction in Pakistan's …
direct and mediated effects of corporate reputation and customer satisfaction in Pakistan's …
Customer loyalty in telecom service sector: The role of service quality and customer commitment
EE Izogo - The TQM Journal, 2017 - emerald.com
Purpose The purpose of this paper is to examine how firms can influence customer loyalty
through customer commitment by leveraging two constructs of service quality: service …
through customer commitment by leveraging two constructs of service quality: service …
The effect of logistics service quality on customer loyalty: case of logistics service industry
Purpose Logistics service quality and customer loyalty have recently become the topic of
discussion in both develo** and under-develo** countries. The purpose of this paper is …
discussion in both develo** and under-develo** countries. The purpose of this paper is …
Generic and Islamic attributes for non-Muslim majority destinations: application of the three-factor theory of customer satisfaction
To provide Muslim-friendly tourism and attract Muslim tourists, destination marketers must
not only consider the generic attributes commonly available at the destination, they must …
not only consider the generic attributes commonly available at the destination, they must …
How does CSR of food company affect customer loyalty in the context of COVID-19: a moderated mediation model
N Zhang - International Journal of Corporate Social Responsibility, 2022 - Springer
Because of COVID-19 in the world, enterprises and consumers pay more and more attention
to environmental protection, food safety and health issues. The purpose of this paper is to …
to environmental protection, food safety and health issues. The purpose of this paper is to …
What role does AI chatbot perform in the F&B industry? Perspective from loyalty and value Co-creation: integrated PLS-SEM and ANN techniques
Purpose: This study examines the process formation of customer loyalty and customer value
co-creation towards AI chatbots by exploring the successive effects of perceived value …
co-creation towards AI chatbots by exploring the successive effects of perceived value …
The impact of service innovation on customer satisfaction and customer loyalty: a case in Vietnamese retail banks
Customer loyalty continues to be a crucial factor for retail banks in maintaining market share,
increasing revenue and profits, and reducing costs in the highly competitive business …
increasing revenue and profits, and reducing costs in the highly competitive business …
Relationship among CSR initiatives and financial and non-financial corporate performance in the ecuadorian banking environment
This study explores the relationship between corporate performance and corporate social
responsibility (CSR) initiatives in the Ecuadorian banking environment. The first model …
responsibility (CSR) initiatives in the Ecuadorian banking environment. The first model …
Effect of service quality, price fairness, justice with service recovery and relational bonds on customer loyalty: Mediating role of customer satisfaction
Customer loyalty has gained foremost attention among the practitioners and the academic
researchers because of its proximity to organizational growth, profit and survival. Based on …
researchers because of its proximity to organizational growth, profit and survival. Based on …