Providing better hospital service quality is one of the major concerns of healthcare industry
in the world. Since health services in Turkey are provided in a very competitive environment …

Quality tools such as Kano's model, SERVQUAL, and Quality Function Deployment (QFD)
have been used to design and improve services. Although these tools can be used …

Importance The role of airports is critical for a region in which it is viewed as an engine for
the economic development. Facilities, infrastructure, information and in general the services …

Delivering high-quality service to passengers can be critical for an airport's survival,
competitiveness, profitability, and long-term growth in a highly competitive environment. The …

The interest of researchers and airport authorities towards sustainable airports is increasing
day by day. Futuristic airport designs will be innovative in achieving sustainable …

Purpose The purpose of this paper is to develop an effective approach to support and guide
production improvement processes utilising online product reviews. Design/methodology …

Purpose The purpose of this paper is to propose an innovative and integrated approach
based on service quality measurement (SERVQUAL), quality function deployment (QFD) …

In the context of extensive smart developments in amusement parks, this study aimed to
understand how different smart tourism technologies could be transferred into tourists' …

Within the context of Thai international airports, the purpose of this study is twofold. First, to
examine the asymmetric effect of airport quality attributes in the airport terminal on …

Abstract The proliferation of Low-Cost Airlines (LCA) has phenomenally increased across
the globe bringing a paradigm shift in the business model of airports specifically integrating …